‘All great change will be met by resistance. It is not the change that is the problem, anyone can
change. It is the resistance to change that is the problem. Resistance is belief and a belief can be changed.’
SCS employees have provided consultancy to FTSE 100 and leading UK companies for more than 10 years.
Our Professional Services practice offers specialist impartial advice in designing, improving and
operating ICT technology. We can also help organisations to extract benefits from both outsourced
and managed services.
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SCS believe that to deliver efficient and effective ICT services to a business, it is necessary to establish
an appropriate sourcing and delivery model. We will work with your organisations to define the most appropriate
sourcing strategy for you, whether it involves in, out, multi-sourcing, do-it-yourself or even a combination of
these.
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Voice and data transformation / convergence has been the central proposition of the communications
industry over the past few years. SCS’s consultants have been at the leading edge of this change from the outset.
This means your organisation can benefit from our significant experience in delivering the business benefits available
from convergent technologies.
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If an organisation faces issues with the communication services it provides to its business, SCS’s skills and
proven capability can make a significant difference. SCS can help you define and drive the delivery of a service
improvement programme that is based on our Known State, Stable Platform™ process. This covers the associated service,
underlying technology, support processes and the contractual aspects to address issues and fully realise business
benefits.
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Communications expenses are notoriously complex to manage and can easily get out of control if the organisation
does not maintain the adequate skilled resource. This is regardless of whether the organisation takes bundles of
products from various suppliers or a complete managed service. To address this SCS provide a range of services
which help its clients maintain complete cost control of Telecommunications expenses.
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Our consultants have extensive knowledge and experience in this area, having worked with service providers
and leading FTSE 100 companies on managed, outsource and contact centre services. We are at the forefront of design
and deployment of business focused next generation contact centre solutions which have either replaced or complemented
traditional call centres.
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SCS consultants have specialist knowledge and experience in work force optimisation (WFO) relating
to the design, delivery and operation of the underlying technologies. We have successfully led and delivered a
range of WFO solutions to a variety of organisations.
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SCS believe application performance management (APM) is central to an organisation’s ability to deliver on its
business promises to both customers and employees. As such we have developed a range of cost effective services
based on next generation management tools.
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Further to our Professional Services packages, SCS also provide Contract Resourcing to its clients. Where other
recruiters rely on job boards and social networking tools to find resource, at SCS we pride ourselves on being more
closely linked to the talent pools. We map the contractor world in our niche areas so we know where the best people
are as well as when they are available.
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